We develop ND Graphics...
Consistent upgrade cycles, platform enhancements and user experience improvements
The challenge
ND Graphics implemented Epicor Commerce (EC) on Magneto with a 3rd party agency but were struggling to maintain a cadence of upgrades due to the prior agency practices.
Prolonged upgrade cycles were monopolising the test environments, blocking work on enhancements and further improvements to the site.
ND Graphics engaged with the Epicor EC dev team for support and the complexity of their needs led Epicor to suggest a proactive agency relationship with Yoma.
The business
Established as a family business over 5 decades ago, ND Graphics has grown into the leading distributor to the sign and imaging industry. Producing a wide range of printed, cut and tailored products to their 15,000+ customers across Canada.
ND Graphics have maintained their family business principles and place value in the ability to communicate directly and with purpose. This leads to lasting relationships with their customers and suppliers alike.
As a team, ND Graphics are technically astute, working with their ERP, Epicor P21. They expect their partners to have complimentary skills that will challenge and deliver on their requirements.
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Our approach
- We were recommended to ND Graphics by the Epicor Commerce development team due to some unique challenges and requirements. Before we could get into delivery mode, we first had to onboard their site to our development framework.
This included familiarisation of the site and the various customisations and extensions. Establishing deployment frameworks including code repository and deployment management.
The site was part way through an upgrade to Magento and EC at the time of our initial engagement. Meaning we could support the upgrade completion and gain insight into the problem areas of the site to be aware of for future upgrade cycles.
After onboarding, ND Graphics’ initial focus was to implement and improve the use of favourites on the site. Their goal was to create the best in class system for their customers to be able to find, save and order products as clearly and easily as possible. This has been rolled out to their customers and the changes have received very positive feedback.
The ND Graphics catalogue is vast and complex in terms of the variables in the products available. Our UX team, working closely with the Canadian team, is applying analytical data to improve the display of product pages. The need is to ensure that all of the relevant information and product options are displayed in a clear and streamlined way, to help improve conversions to new customers.
Working with Yoma has been night and day compared to our previous dev agency. Their commitment to clear and effective communication has made us far more efficient allowing us to accomplish much more.
We see Yoma as a solutions partner not just outsourced developers. We make the request or suggestion and they offer ideas and solutions based on their experience and knowledge of our business. It’s beneficial for us to be able to call upon the skills across their multiple disciplines, not isolated to dev work.”
Sue Tucker – Software Applications Manager
“The Yoma team has the right mind set to complement our processes and more importantly, our ambition. It is clear they want to get good work done and think longer term.”
Maileen Gan – Marketing Manager, ND Graphics
